Cancellation policy

Right of withdrawal:

You have the right to cancel this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

To exercise your right of withdrawal, you must inform us (WoodHeroes GmbH, Holzspielzeugerzeugung, Puchstraße 17, A-8020 Graz) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the enclosed sample revocation form for this purpose, but it is not mandatory.

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of revocation:

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.

We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the deadline of fourteen days.

You bear the direct costs of returning the goods.

You only have to pay for any loss of value of the goods if this loss of value is due to the handling of the goods which is not necessary for the inspection of the condition, properties and functioning of the goods.

Sample cancellation form:

If you want to cancel the contract, please fill out this form and send it back to

WoodHeroes GmbH, Wooden Toy Production, Puchstraße 17, A-8020 Graz, office@woodheroes.at:

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the

Goods: _________________________________________________________________

Ordered at _________________/received at __________________

Name des/der Verbraucher(s)______________________________________________________

Anschrift des/der Verbraucher(s)____________________________________________________

Signature of the consumer(s) (only in case of notification on paper)__________________________

Datum _________________________________

(*) Please delete as applicable