Frequently Asked Questions
Is the wooden toy already assembled?No, WoodHeroes® wooden toys are sold as kits. This makes it even more fun, as crafting comes first and then playing. Each package indicates the age from which a child can assemble the kit alone, without the help of an adult.
For what age are the wooden kits suitable?Each WoodHeroes® kit specifies the age from which a child can play with the kit and the age from which they can assemble the model alone, without adult help.
Do I need glue for assembly?Yes, some WoodHeroes® kits require glue for assembly. Glue is included with kits packaged in boxes. If you need glue for kits packaged in envelopes and requiring glue, it is available in the shop (P2002).
How complicated is the assembly?Each WoodHeroes® kit specifies the age at which a child can assemble the model alone, using only the provided instructions. Additionally, the instructions are available online.
How much ammunition is included?The number of ammunition pieces included is specified in the description for each WoodHeroes® product.
Are the wooden targets included?No, wooden targets are a separately available WoodHeroes® product (see Z0001 to Z0006).
What kind of wood is the toy made from?All wooden parts in WoodHeroes® kits are made of natural wood (beech or birch plywood) from as local producers and suppliers as possible.
Who and where is the wooden toy developed?WoodHeroes® kits are exclusively developed by the development team based in Graz, Austria.
What if something breaks?Wood can be repaired with glue or craft adhesive. If this is not possible, WoodHeroes® offers a spare parts service. Send a picture of the broken part, the part number, and your address to office@woodheroes.at. We will gladly send replacement parts.
Are spare parts available?Yes, spare parts are available for all WoodHeroes® products. Please contact us via office@woodheroes.at.
Are there solutions to the puzzles?Yes, all puzzles have solutions, but they are not included with the WoodHeroes® puzzles. We want to preserve the puzzle fun for other customers. Printed solutions would quickly appear online and spoil the fun.
How complicated are the instructions?WoodHeroes® instructions are created in a step-by-step format, which is generally very easy to understand.
How accurate is the age rating?When WoodHeroes® instructions and products are created, they are test-built by our "test kids," and improvements are made based on their feedback. This process determines the age ratings for "Play from" and "Build from." Of course, some children exceed these expectations with their abilities, which always delights us!